Shipping & Returns

Last updated: 10/08/2026

Shipping

Where we ship: addresses in the United States only. We do not ship internationally.
Cost and speed: free UPS 2-day shipping on every order.
Processing: orders ship after payment is received. Processing time is 1 to 2 business days, excluding weekends and holidays.
Carrier: UPS.
Tracking: we email tracking information when your order ships.
Address accuracy: please check your shipping address before placing your order. We are not responsible for orders delivered to an incorrect address entered at checkout.
Lost packages: if tracking shows no movement for 10 business days, email us and we will reship your order or refund it.

Opened research materials: because of their nature, opened vials and other opened research materials cannot be returned or refunded.
Unopened items: unopened, sealed items may be returned within 7 days of delivery. The buyer pays return shipping.
How to start a return: To start a return, email support@powerpepsusa.com with your order number within 7 days of delivery. We’ll reply with return instructions and the return address.
Orders canceled before shipping: if you cancel before your order ships, any payment received will be refunded to the original payment method.

If an item arrives damaged, defective or different from what you ordered:

Email support@powerpepsusa.com within 48 hours of delivery.
Include your order number, a short description of the problem, and clear photos of the item, the outer packaging and the shipping label.
Keep all items and packaging until we have reviewed your claim. Do not return anything without our written authorization.
After review, we will ship a replacement at no cost or issue a refund for the affected item. If we ask you to return the item, we will provide a prepaid label.

Claims reported more than 48 hours after delivery may not be accepted.